Contact Information
Contact Information
Real people read every email. No bots, no ticket maze.
Support
Email: support@halvorone.com
Hours: Monday through Friday, 9am to 6pm EST.
Response time: within 24 hours on business days. Emails sent over the weekend or on a US holiday are answered the next business day.
Support is by email. It keeps your purchase private, and it gives both of us a written record of every request.
What to include
So we can help you in one reply, please include:
- Your order number (it starts with #).
- The email you used at checkout.
- What you need, in a sentence or two.
- Photos or a short video, if something arrived damaged or is not working.
What we can help with
- Where is my order.
- Change my shipping address.
- Start a 90-day guarantee return.
- Warranty claim.
- Upgrade from Combo to Combo ELITE.
- Questions about the routine or the 8-Week Protocol.
- Privacy requests (Your Privacy Choices).
- Press, partnerships and wholesale.
Please do not ship a return without emailing us first. We need to send you a return authorization and the correct address.
Company
Halvor One is operated by KENSON INVESTMENT GROUP LLC.
Business address: [BUSINESS ADDRESS]
Email: support@halvorone.com
Website: halvorone.com