Terms of Service
Terms of Service
Last updated: October 16, 2026
1. Who we are
This website, halvorone.com, and the Halvor One brand are operated by PORTELA NEGOCIOS DIGITAIS LTD, Civic House, 156 Great Charles Street Queensway, Birmingham, B3 3HN, England, United Kingdom. When these Terms say we, us or Halvor One, they mean PORTELA NEGOCIOS DIGITAIS LTD. You can reach us at support@halvorone.com.
2. Agreement to these Terms
By visiting this site or placing an order, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Refund Policy and Limited Device Warranty. If you do not agree, please do not use the site or order from us.
3. Who may order
You must be at least 18 years old and able to enter a binding contract to order from this site. By ordering, you confirm that you are 18 or older, that the information you give us is accurate and that you are using a payment method you are authorized to use. Our products are intended for adults only.
4. What our products are, and are not
Halvor One products are designed to support pelvic floor muscle training. They are marketed as general wellness and fitness devices, not as medical devices. They are not intended to diagnose, treat, cure or prevent any disease or medical condition. Nothing on this site is medical advice. Consult your physician before use if you have a medical condition, a pacemaker or implanted device, or have had recent pelvic or prostate surgery. Individual results vary. Please read our Medical Disclaimer before you order.
Use the products only as described in the included instructions and the 8-Week Protocol. Stop use and consult a physician if you feel pain, numbness or irritation.
5. Products, pricing and availability
All prices are in US dollars. Sales tax, if any, is calculated at checkout. We may change prices, run promotions or end promotions at any time, but a change will not affect an order we have already accepted. Compare-at prices shown with a line through them are the total of the individual list prices we assign to the items in a kit; they are not a price at which the kit itself was previously sold.
Product photos and illustrations are for reference. Minor differences in color or finish may occur. We work hard to keep descriptions accurate. If we find an error in a price or description after you order, we contact you and give you the choice to confirm at the correct price or cancel for a full refund.
6. Orders and acceptance
Your order is an offer to buy. The confirmation email you receive after checkout acknowledges that we received your order. We accept your order when we ship it. We may decline or cancel an order before shipping for reasons that include suspected fraud, a pricing or stock error, an address we cannot ship to, or a request from the payment processor. If we cancel, you receive a full refund and an email explaining why.
7. Payment
Payments are processed by Shopify Payments and other third-party processors shown at checkout, such as Shop Pay, PayPal, Apple Pay and Google Pay. We never see or store your full card number. The charge on your statement appears under a neutral company name, not the product name.
8. Shipping, returns and warranty
Shipping times and rates are described in our Shipping Policy. Our 90-Day Money-Back Guarantee and return process are described in our Refund Policy. Device coverage is described on our Limited Device Warranty page. Those pages are part of these Terms.
9. Your account and your information
You are responsible for keeping your account login private and for the accuracy of the shipping and contact details you provide. We are not responsible for packages sent to an address you entered incorrectly, although we will always try to help.
10. Reviews and content you send us
If you send us a review, photo, message or testimonial, you give us permission to use it, in whole or in part, on our site and in our marketing, with your first name, last initial, age and city or state only, never your full name, unless you ask us not to use it. You confirm the content is yours and truthful. We may edit for length or clarity and may decline to publish anything.
11. Intellectual property
Everything on this site, including text, images, graphics, logos, product names, videos, the 8-Week Protocol and the other guides, belongs to PORTELA NEGOCIOS DIGITAIS LTD or its licensors and is protected by copyright and trademark law. You may use the guides for your own personal training. You may not copy, resell, share or redistribute them, or use anything on this site for a commercial purpose without our written permission.
12. Prohibited uses
You agree not to use the site for anything unlawful, to interfere with its operation, to attempt to access accounts or data that are not yours, to scrape content, to upload malicious code, or to impersonate anyone.
13. Third-party links and tools
The site may link to third-party sites or use third-party tools, such as payment processors and review apps. We do not control them and are not responsible for their content or practices. Their own terms apply.
14. Disclaimer of warranties
Except for the express Limited Device Warranty we provide, we make no other express warranty on the products. To the fullest extent permitted by law, any implied warranties on the products, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the term of the Limited Device Warranty for your offer. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. The site itself is provided as is and as available, and we do not promise any specific result from using the products.
15. Limitation of liability
To the fullest extent permitted by law, PORTELA NEGOCIOS DIGITAIS LTD, its owners, employees and partners are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the site or the products. Our total liability to you for any claim related to an order will not exceed the amount you paid for that order. Some states do not allow certain limitations, so some of the above may not apply to you.
16. Indemnification
You agree to hold PORTELA NEGOCIOS DIGITAIS LTD harmless from claims, losses and expenses, including reasonable attorney fees, arising from your breach of these Terms or your misuse of the site or products.
17. Governing law
These Terms and any dispute between you and us are governed by the laws of England and Wales, without regard to conflict of law rules.
18. Disputes
Talk to us first. Almost every problem is solved with one email. Write to support@halvorone.com and give us 30 days to resolve it with you in good faith.
Arbitration. If we cannot resolve it, you and we agree to settle any dispute about these Terms, the site or the products by binding individual arbitration, not in court. The American Arbitration Association runs it under its Consumer Arbitration Rules. Either of us may still bring a qualifying claim in small claims court. Arbitration may be conducted by phone, video or written submissions. The arbitrator can award the same relief a court could award to you individually.
No class actions. Disputes are resolved one on one. Neither of us may bring a claim as a plaintiff or class member in a class, consolidated or representative action.
Your right to opt out. You may opt out of this arbitration agreement by emailing support@halvorone.com with the subject "Arbitration Opt-Out" within 30 days of your first order. Opting out does not affect any other part of these Terms.
19. Changes to these Terms
We may update these Terms from time to time. The date at the top shows the latest version. Changes apply to orders placed after they are posted. Continued use of the site after a change means you accept it.
20. Severability and entire agreement
If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, with the policies they reference, are the entire agreement between you and us about the site and your orders.
21. Contact
PORTELA NEGOCIOS DIGITAIS LTD, Civic House, 156 Great Charles Street Queensway, Birmingham, B3 3HN, England, United Kingdom. Email support@halvorone.com. Monday through Friday, 9am to 6pm EST. We reply within 24 hours on business days.