Shipping Policy

Shipping Policy

Last updated: October 16, 2026

Every Halvor One order ships in a plain box, with free shipping anywhere in the United States. Here is exactly what to expect, from the moment you order to the moment it arrives.

Where we ship

We ship to all 50 US states and Washington, DC. We do not ship outside the United States yet. If you live elsewhere and want to know when we open your country, email support@halvorone.com and we will let you know.

Processing time

Orders are processed within 1 to 2 business days. Business days are Monday through Friday, not counting US federal holidays. An order placed on a Friday evening or over the weekend starts processing on Monday. You get an email when your order is confirmed and another email when it ships.

Shipping options

You choose one of two rates at checkout:

  • Free Shipping: $0.00. Estimated delivery 8 to 15 business days after your order ships.
  • Express Shipping: $3.17. Estimated delivery 5 to 9 business days after your order ships.

Add the 1 to 2 day processing time to get your full estimate. Delivery times are estimates, not guarantees. Weather, carrier backlogs and the holiday season (mid November through December) can add a few days. If we know about a delay, we tell you.

Tracking

You receive a tracking number by email as soon as your order ships. It can take 24 to 72 hours for the carrier to show the first scan, so do not worry if the link looks empty on day one. If you did not receive a tracking email within 3 business days of ordering, check your spam folder, then email us with your order number.

Plain box. Neutral billing.

We know this is a private purchase. So:

  • Your order arrives in a plain box.
  • No logo on the outside.
  • No product name on the shipping label.
  • The return address shows a neutral company name.
  • Your card or bank statement shows a neutral company name, not the product.

Nobody who handles or sees the package can tell what is inside.

Changing your address

Entered the wrong address? Email support@halvorone.com right away with your order number and the correct address. We can change it any time before the order ships. Once a package is in the carrier's hands, we cannot redirect it, but we will help you with the next steps.

If a package comes back to us because the address was incomplete or incorrect, we reship it to the corrected address once at no charge.

Lost, delayed or missing packages

If your tracking has not updated in 7 business days, or your order shows as delivered but you cannot find it, do this:

  • Check with anyone else in your household.
  • Look around your porch, side door, garage, mailbox or building mailroom.
  • Ask neighbors. Carriers sometimes leave packages next door.
  • Wait 2 business days. Carriers sometimes mark a package delivered before it arrives.
  • Then email support@halvorone.com with your order number.

We open a trace with the carrier. If the carrier confirms the package is lost, or it does not arrive within 10 business days after the end of the estimated window, we send a free replacement or give you a full refund. Your choice. You never pay twice for one order.

Damaged on arrival

If the box or anything inside arrives damaged, email us within 14 days of delivery with a photo of the box and the damaged item. We ship a replacement at no cost. Full details are in our Refund Policy.

Questions

Email support@halvorone.com. Support hours are Monday through Friday, 9am to 6pm EST. We reply within 24 hours on business days.