Warranty

Limited Device Warranty

Last updated: October 16, 2026

Halvor One devices are built to last. If one fails, we replace it. Here is what is covered, for how long, and how to claim.

Coverage by offer

  • Combo: 1-year warranty on the Halvor Strength Trainer and the Halvor Endurance Trainer, from the date of delivery.
  • Combo ELITE: Lifetime warranty on both devices in your kit, the Halvor Strength Trainer and the Endurance Trainer ELITE. Lifetime means for as long as you own the device. Only on ELITE.

The warranty belongs to the original purchaser and is tied to your order number. No registration needed. Your order confirmation email is your proof of purchase.

What is covered

Defects in materials and workmanship under normal home use as described in the included instructions, including:

  • Motor failure or loss of suction or stroking modes.
  • A battery that no longer holds a charge.
  • Charging port or USB-C cable failure.
  • LCD counter or display failure.
  • Buttons that stop responding.
  • Cracks or breaks in the body not caused by impact.
  • Heating or app connection failure on the Endurance Trainer ELITE.

What is not covered

  • Sleeves and gel. These are consumables and wear out with normal use. Replacement sleeves are available from support.
  • Damage from drops, impacts or crushing.
  • Liquid damage from use or cleaning outside the included instructions.
  • Damage from a charger other than a standard USB-C charger.
  • Opening, modifying or repairing the device yourself.
  • Normal cosmetic wear such as scuffs or faded printing.
  • Lost or stolen devices.
  • Devices bought from anyone other than halvorone.com.

How to make a claim

  • Step 1: Email support@halvorone.com with "Warranty" and your order number in the subject line.
  • Step 2: Describe the problem in a sentence or two and attach a photo or a short video showing it. Tell us which device: Strength Trainer, Endurance Trainer or Endurance Trainer ELITE.
  • Step 3: We reply within 24 hours on business days. In most cases we can confirm the claim from your photo or video.
  • Step 4: We ship a replacement device at no cost to you. Replacements ship with Free Shipping. If you prefer Express Shipping, let us know and we add it at no extra cost.
  • Step 5: In some cases we ask for the faulty device back. If we do, we send a prepaid label. Please do not ship anything until we ask.

Replacement devices carry the remainder of your original warranty, or 90 days, whichever is longer. On Combo ELITE the replacement is covered for life, like the original.

If a model is discontinued

If we no longer make your exact device, we replace it with the current equivalent or a better model. If we no longer make any equivalent, we refund the price you paid for that device.

Caring for your devices

  • Wipe the Strength Trainer with a damp cloth. Do not submerge it.
  • Remove and rinse the Endurance Trainer sleeve with warm water and mild soap after each use. Let it dry fully before storing.
  • Charge with the included cable and a standard USB-C wall adapter or computer port.
  • Store in a cool, dry place. The ELITE travel case is made for this.

Your legal rights

This is a limited warranty. Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so some of the above may not apply to you. This warranty gives you specific legal rights. You may also have other rights that vary from state to state. This warranty is in addition to, not instead of, our 90-Day Money-Back Guarantee. To the extent permitted by law, our responsibility under this warranty is limited to repair, replacement or refund of the device as described here.

Questions

Email support@halvorone.com. Monday through Friday, 9am to 6pm EST. We reply within 24 hours on business days.