Refund Policy

Refund Policy

Last updated: October 16, 2026

Our 90-Day Money-Back Guarantee

Try the Halvor One 2-Phase System for 90 days. Use it. Follow the plan. If you do not feel the difference, email us and get your money back. You do not need to prove anything. That is the whole policy. Everything below is the detail.

The guarantee applies to both offers, the Combo and the Combo ELITE. The 90 days start on the day your order is delivered.

Why 90 days, not 30

Muscle work takes weeks, not days. The 8-Week Protocol runs 8 weeks. A 30-day guarantee would run out before you could judge honestly. 90 days gives you the full protocol plus a month to feel the result. We would rather you decide on results than on promises.

How to start a return

  • Step 1: Email support@halvorone.com within 90 days of delivery. Put "Return" and your order number in the subject line.
  • Step 2: Tell us in a line or two what did not work for you. It helps us improve. It is not a condition of your refund.
  • Step 3: We reply within 24 hours on business days with a return authorization and the return address. Please do not ship anything before you receive it.
  • Step 4: Pack the items and ship them within 14 days of receiving the instructions. Keep your receipt and tracking number.
  • Step 5: Your refund is issued within 5 to 10 business days after we receive the return.

Return shipping

We cover return shipping, with a prepaid label, when an item arrived damaged or defective, or when we shipped the wrong item. For a guarantee return, you cover the return postage. Everything else, including Express Shipping if you paid for it, is refunded.

Condition of returned items

  • Return everything that came in the box: both trainers, the charging cable and, in the ELITE kit, the travel case and spare sleeve. Opened gel does not need to come back.
  • Wipe the devices clean and let them dry before packing.
  • Used items are accepted. The guarantee exists so you can actually use the system.
  • Original packaging is appreciated but not required.
  • The digital guides (PDFs) are yours to keep.

The system is sold as one product. We refund the complete kit. We do not refund a single device from a kit.

Hygiene

For hygiene reasons, returned sleeves are not restocked or resold. Everything you receive from us is new and sealed. This does not affect your refund in any way.

Refund timing and amount

Refunds go back to the original payment method within 5 to 10 business days after we receive the return. Your bank or card issuer may take another 3 to 5 business days to post it. The refund covers the full price you paid for the product. If you paid for Express Shipping, the $3.17 is refunded as well.

If 15 business days have passed since we confirmed your refund and you still do not see it, check with your bank first, then email us and we will send you the refund reference.

Exchanges

Defective item: You do not need to use the guarantee. It is covered by the warranty. Email us and we replace it free. See our Limited Device Warranty page.

Upgrade to Combo ELITE: Bought the Combo and want the ELITE? Email support@halvorone.com and we will help you upgrade. The upgrade price depends on the current offer and may be more than the $60 difference shown at checkout, so the cheapest moment to choose ELITE is when you order. Your 90-day guarantee keeps running from your original delivery date and covers the upgraded kit.

We do not offer exchanges for a different product, because the 2-Phase System is our only product.

Damaged on arrival or wrong item

Email support@halvorone.com within 14 days of delivery with your order number, a photo of the shipping box and a photo of the damaged or incorrect item. We ship a replacement at no cost. In most cases you do not need to send the damaged item back. If we need it, we send a prepaid label.

Cancellations

You can cancel for a full refund at any time before your order ships. Email us with "Cancel" and your order number in the subject line. If the order has already shipped, simply use the 90-day guarantee once it arrives.

Chargebacks

Please email us before opening a dispute with your bank. We resolve almost everything within one business day, and a refund from us reaches you faster than a chargeback does.

Questions

Email support@halvorone.com. Monday through Friday, 9am to 6pm EST. We reply within 24 hours on business days.